You know which shampoo to use on each hair type~ Are you "calling the Play" out loud??
Tell the guest WHY you chose that shampoo; moisturizing, strengthening, deep cleansing
Explain conditioning also, starting on ends, how long before rinsing, how often, light/rich, rinse or leave in
Pay close attention to comfort during the shampoo, on the way to the chair and during the service
Ask, clarify and navigate the service questions
"Lead off" with product and styling techniques, featured lines, sales and specials
Do your best work and be ready to 'round 3rd.......................