Physically; clear entry & parking, handshakes, good shampooing skills, solving hair issues, teaching techniques for styling and product use, comfort in all areas of the salon from reception area to shampoo room, chair and desk/checkout
Verbally; Invitations to the salon, friendly and welcome greetings, Uplifting conversations including; hair trends, fashion, hair problems and solutions, compliments, "Thank You"
Take away's; business and appointment cards, an invitation to return, a referral plan, product offers, promotions, tester products and/or product samples
Follow up's; Thank you-notes, texts, phone calls, tweets, facebook posts, promotion notices, rewards for visits and referrals
Acknowledge your own presence first, be in the moment and aware of your salon team and guests
Acknowledge your team and guests in all areas of the salon, in your relationships and transactions!!
Thank you for visiting and reading my blog :-)