The definition of retention #3 says,
a) a remembering; memory b) ability to remember
The definition of retainer(1st) #2 says,
a person serving another
Are you a GOOD retainer?
of your Guests? your Peers? the Salon? your Mentors?
My new definition is
Maintaining relationships with;
those who you serve and those who serve you By~
Being of excellent Service & Being Memorable!