2. Who and where are you learning it from?
Answer # 1 Everything you can~
Answer # 2
Everyone and everywhere~
Start at home; look around for details that make you more comfortable, scents, temperature, lighting, entertainment, cleanliness
Places you visit; note the atmosphere and then pay attention to the transaction details;
When and how were you greeted?
What made you feel comfortable/uncomfortable?
Dialog during the service?
Closing and goodbye?
Was there an invitation to return?
Customer Service skills
are a life long lesson!