Start with last Month
Count your Guest Services ____
Then list by Category;
Returning____, New____, Referred____,
Day of the week_____, AM_____ PM_____
Make a list of last week and follow up with Guests
Phone call, text, post card
Write your own script- Thank you/nice to see you/How's your hair working
(whatever best represents your salon)
Do the follow up each week all month
make the same list for the new month
Write a new script
Looking back first, to appreciate Guests, will build loyalty and the number of Guest visits moving forward!
Please share how it works with us!!!